Bad Debt Write-Offs vs. Third-Party Commercial Collection Agencies

Published On: October 30th, 2023Categories: 3rd Party Collections, Commercial Collections
Binders of financial documents | Bravo Recovery

In times of economic instability, businesses face a myriad of challenges. One challenge is managing outstanding debts. Two primary options businesses consider are: writing off bad debts or turning to third-party commercial collection agencies. While both are valid approaches, they come with distinct differences, advantages, and drawbacks. Let’s delve into the particulars.

Bad Debt Write-offs

What is it?

A bad debt write-off is when a business acknowledges that a debt is uncollectible and removes it from its books.


  1. Tax Deduction: By writing off bad debt, businesses can reduce their taxable income, potentially leading to tax savings.
  2. Clean Financial Records: It provides a more accurate representation of a company’s financial health. Overstated accounts receivable can be misleading to stakeholders.
  3. Focus on Core Operations: Writing off bad debts means businesses can redirect their resources to more profitable ventures rather than chasing uncollectible debts.
  4. Preserve Business Relationships: Sometimes, it’s better to take a loss than to strain a potentially valuable business relationship.


  1. Loss of Revenue: The most obvious downside is the financial loss associated with the uncollected debt.
  2. Potential for Premature Write-offs: There’s always a chance that some debts, if pursued, might be recovered at a later date.

Third-Party Commercial Collection Agencies

What is it?

This involves hiring an external agency specializing in B2B debt collection to recover outstanding debts on the company’s behalf.


  1. Expertise and Experience: These agencies have specialized skills, resources, and strategies to recover debts more effectively.
  2. Legal Protection: With evolving collection laws, businesses can inadvertently violate them. Agencies are well-versed in these regulations, offering a layer of legal protection.
  3. Higher Recovery Rates: The chances of recovering a portion, if not all, of the outstanding debt is typically higher with a professional agency.
  4. Saves Time and Resources: Outsourcing the debt collection process to a professional commercial collection agency allows businesses to focus on their core operations.


  1. Cost: Agencies charge fees, often a percentage of the collected debt or a flat rate. This reduces the amount a business can recover.
  2. Potential Strained Relationships: The use of a collection agency can sometimes sour business relationships, especially if the agency uses aggressive tactics.
  3. Reputation Risks: Depending on the agency’s methods, there might be potential risks to the company’s reputation.

Navigating Economic Uncertainty

In an uncertain economy, cash flow is king. While writing off bad debt can provide immediate clarity to financial statements, businesses may lose out on potential recoveries. On the other hand, while professional commercial collection agencies will increase the likelihood of debt recovery, they come at a cost. Some may even say something’s better than nothing!

Here are a few decision-making tips for you:

  1. Assess Each Financial Obligation: Debts vary significantly in their nature and characteristics. It is essential to analyze the principal amount, the duration for which the debt has been outstanding, and its inherent volatility. Approach the situation with objectivity and seek the most pragmatic solution. While challenging, it’s crucial to keep emotions separate from the decision-making process.
  2. Open Communication: Before making a decision, reach out to the debtor to understand their circumstances better. A repayment plan or negotiated settlement might be a middle ground. Are there legitimate grounds for a dispute regarding the customer’s non-payment? Is there a possibility for an amicable resolution that precludes the need for external intervention, such as engaging a third-party agency or legal counsel? If the debtor is unresponsive, it becomes evident that you should begin the process to liquidate that debt.
  3. Stay Informed: Economic conditions and industry trends naturally evolve. Additionally, a customer’s financial situation typically changes every 3-5 years. Stay updated to make informed decisions regarding their credit line, especially an amount increase request. Go ahead and pay for an updated credit report. You will avoid future situations.

In summary, deciding whether to write off bad debt or engage a commercial collection agency is far from a straightforward choice. It demands a comprehensive grasp of the debtor’s motivations, an understanding of their psychological disposition, and a detailed examination of each debt in question. In challenging circumstances, a harmonious combination of both may serve your business best.

Bravo Recovery offers best-in-class technology, bringing complete transparency with our real-time dashboard. We are 100% dedicated to commercial collections and offer full service early intervention programs, 3rd party collections, credit reports, and litigation. Through our affiliation with Altus Receivables Management, we guarantee complete licensing and bonding, as well as security of your data with SOC1, SOC2 and PCI DSS compliance.

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